Job Information
Procter & Gamble Digital Workplace Services Leader in Mumbai, India
Job Location
Mumbai
Job Description
Overview of the job
Digital Workplace Services Leader
Location: Mumbai
Reporting to: DWFS Cluster Lead
Your team
About the DWFS Team
DWFS leader takes charge of 3 broad buckets for the site – Real Estate, IT Operations and Facilities Management with focus on IT. This means looking at data centers, Ongoing operations, IT Tickets, and IT asset Management in addition to some regional projects.
Click Here to Hear From the Functional Leader (http://youtu.be/qIguMrXKE90)
About P&G IT:
Digital is at the core of P&G’s accelerated growth strategy. With this vision, IT in P&G is deeply embedded into every critical process across business organizations comprising 11+ category units globally creating impactful value through Transformation, Simplification & Innovation. IT in P&G is sub-divided into teams that engage strongly for revolutionizing the business processes to deliver exceptional value & growth - Digital GTM, Digital Manufacturing, Marketing Technologist, Ecommerce, Data Sciences & Analytics, Data Solutions & Engineering, Product Supply.
Job Description
Responsibilities of the roles
Facilities Management:
Scope of Site Services:
Project Ownership and Delivery (Sustainability, Operations, Housing)
Site Facilities Operations
Own the relationship with Strategic partners like HCL, JLL, Skootr, Prestige, Xerox, and related Governance teams.
Facilitate supplier’s interactions with the site to ensure performance meets P&G’s business needs. Ensure they understand service level delivery and communication required to be successful. Identify incremental opportunities to deliver value to P&G and the supplier.
Capital System Ownership.
Coordinate with the business, risk/regulatory management, security, and suppliers to meet site and Company objectives.
Manage communication relevant to site operations, related services, and issues.
Support standard alliance relationship management processes and service verification.
Provide performance management input to Regional Supplier Governance Leaders.
Define and track performance expectations and measures covering safety, financials, workflow, service levels and customer satisfaction.
Validate site performance and reports.
Coordinate services, initiatives and plans within the site consistent with Company standards, policies, and priorities.
Ensure that audit controls are in place at the site for processes, procedures, and expenditures.
Identify and implement service improvement opportunities.
Network management:
Own the PC forecasting and deployment maintaining healthy stock.
All IT tickets to be tracked and monitored to ensure timely closure within aligned SLAs.
IT assets ownership and reconciliation.
Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
Undertake data network fault investigations in local and wide area environments using information from multiple sources.
Report network operational status by gathering and prioritizing information and managing projects.
Liaise with project management teams, third-line engineers and service desk engineers on a regular basis.
Real Estate Management:
Capital projects Management.
Seeking Capital and owning E2E execution of any site requested capital projects.
Site sufficiency planning and master planning for Organization growth.
Support standard alliance relationship management processes and service verification.
Define and track performance expectations and measures covering safety, financials, workflow, service levels and customer satisfaction.
Job Qualifications
Role Requirements (Expected)
Degree: Undergraduate qualifications or relevant professional experience in respective technical area.
IT operations: Proven experience in IT operations or a related role. Incident management/Change management/Problem management.
IT Systems: Strong knowledge of IT systems, hardware, and software.
Integrated Risk Management: Understanding of IT compliance, governance, and risk management.
Project Management: Ability to successfully deliver small to medium projects with excellent collaboration and discipline.
Collaboration/stakeholder management: Ability to work effectively with a multifunctional team at the site, and broader teams across., to deliver operational excellence for the site.
Leadership: Self-starter. Willingness and ability to challenge the status quo, learn continuously, and apply expertise to deliver business value.
Fluent in English.
Role Expectations (Preferred):
Understanding of IT infrastructure (Network, Voice, PC, Servers etc.) and experience in managing IT operations in a live environment.
Experience in leading and managing projects.
Understanding of cybersecurity and business continuity.
Certified in CISA, ITIL Foundation, CCNA, PMP.
Programming knowledge and experience desired, i.e., Python, SQL, C/C++, C#, etc.
About P&G?
We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders can lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.
Visit http://www.pg.com to know more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other
Job Schedule
Full time
Job Number
R000108478
Job Segmentation
Recent Grads/Entry Level (Job Segmentation)
P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship.
The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.